Refund & Exchange Policy
English Version
Refund & Exchange Policy
At Libero Sports, we are committed to customer satisfaction and offer the following refund and exchange policy.
1. Eligibility Period
- Requests for refunds or exchanges must be made within 7 days of receiving the product.
- Items must be unused and returned in their original condition.
2. Eligible Cases for Refund or Exchange
- The wrong item was delivered
- The product has a manufacturing defect
- The product was damaged during shipping
3. Non-Eligible Cases
- The product has been damaged or stained due to customer handling
- Tags have been removed or original packaging has been damaged
- The item has been worn, washed, or used
- Limited edition or made-to-order items that cannot be resold
- Requests made after 7 days from delivery
4. Important Notice for Limited Edition Products
Due to the exclusive and limited nature of limited edition items, refunds or exchanges for change of mind may be restricted. Please carefully review the product details, sizing, and description before making a purchase.
5. Refund Processing
- Refunds will be processed after the returned item has been received and inspected.
- The refund timing may vary depending on the payment method.
- Credit card refunds may take several business days depending on the card issuer.
6. Shipping Costs
- For refunds or exchanges due to change of mind, return shipping costs are the customer’s responsibility.
- If the item is defective, damaged, or incorrectly shipped, return shipping costs will be covered by the seller.
7. Contact
For all refund and exchange inquiries, please contact us through the following channels:
- Email: [Insert email address]
- Customer Service: [Insert contact number]
